← Jet Ski Cabo Frio

Cancellation and Refund Policy

This site is a booking channel

  • Nothing is bought or paid through the site. Sending a request does not confirm the booking or create a charge.
  • The contract and payment take place in person at the Marina, or through an optional deposit agreed with our team on WhatsApp.

Requests with no deposit

  • Just let us know on WhatsApp to cancel, at no cost. Please tell us as soon as you can so we can free the slot.

Discount with a deposit

  • Paying on arrival, with no deposit, remains available, except for the jet and boat package and any rental, where a deposit is required to secure the booking.
  • You may choose to pay a deposit by Pix and get a discount on the tour. Our team tells you the deposit, the discount and this policy before you pay.
  • The deposit is deducted from the total, and the rest is paid on arrival.

Withdrawal by the customer

  • No reason: the deposit is not refunded.
  • Health problem, with a medical certificate: the deposit becomes credit valid for 6 months.
  • Problem on the road or lateness: one rescheduling, if there is a slot.
  • End of your stay in the city: the deposit becomes credit valid for 6 months.
  • No-show without notice: the deposit is not refunded.

Weather and sea conditions

  • If the team suspends departure because of weather or sea, you choose between rescheduling and getting the deposit back.
  • If rain lasting for days prevents the tour, you choose between credit and a refund of the deposit.

When the company does not run the tour

  • If the company cancels, for example for lack of a jet or crew member, you choose between rescheduling and a refund, without prejudice to your rights under art. 35 of the Consumer Protection Code and art. 418 of the Civil Code.
  • If the tour is shorter than agreed through the company's fault, you choose between redoing the service, a refund or a proportional reduction, under art. 20 of the Consumer Protection Code.

Rental security deposit

  • Jet ski rentals require a security deposit of R$ 3,000.00 per jet, paid at the Marina before departure, by credit card pre-authorization, Pix or cash. It is not part of the rental price.
  • The jet is inspected with you at departure and on return, with photos.
  • With no damage or pending items, the security deposit is released the same day or, for Pix, returned within 3 business days.
  • If damage is caused by use against the instructions, only the amount proven by a quote or invoice, shown to you, is deducted.
  • Fuel below the departure level is deducted at the price paid to refuel. After a 10-minute tolerance, lateness costs R$ 75.00 per 15 minutes. The calculation is shown to you.
  • The jets are not insured: damage above the security deposit follows the term signed at the Marina.
  • The security deposit applies to jet skis only.
  • Normal wear and failures that are not the customer's fault are not charged.

How to request and receive it

Request on WhatsApp +5522981077477 or by email at Jetskicabofrio@gmail.com, with your booking number. Refunds use the original payment method. For credit cards, timing depends on the card issuer.